This Privacy Policy explains how Echoes Global Education collects, holds, uses and discloses personal information when you visit our website, make an enquiry or use our education, student support and migration services.

Last updated: 16 July 2026

1. Scope of this policy

This policy applies to personal information handled through our website, enquiry forms, consultations, applications, correspondence and service delivery. “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This policy does not govern an external website merely because we link to it. External organisations, including government agencies and education providers, maintain their own privacy practices.

2. Information we may collect

Depending on your interaction with us, we may collect:

3. Sensitive information

Education and migration matters can require sensitive information, such as health information, disability or support needs, racial or ethnic origin, religious information, criminal history, professional memberships or biometric identifiers contained in identity documents. We collect sensitive information only where reasonably necessary and with consent, or where collection is otherwise permitted or required by law.

Please send sensitive documents only through a channel we have confirmed is suitable for your matter. Do not upload unnecessary identity, health, financial or character documents through a general website enquiry form.

4. How we collect information

We generally collect information directly from you through forms, telephone calls, email, meetings, document uploads, applications and interactions with our website. With your authority or where permitted by law, we may also collect information from a family member, representative, employer, education provider, government authority, skills assessing body, insurer, testing organisation or another service provider.

If you provide personal information about another person, you must be authorised to do so and should make them aware of this policy where reasonably practicable.

5. Why we collect and use information

We may collect, hold and use personal information to:

• respond to enquiries and arrange consultations;
• assess education, admission, visa or migration service needs;
• recommend and assist with courses, institutions and student services;
• prepare, review and manage applications, supporting documents and correspondence;
• communicate with you and organisations involved in your matter;
• process payments, maintain accounts and manage our business records;
• meet professional, legal, regulatory, insurance and record-keeping obligations;
• protect our website, prevent fraud and investigate security incidents;
• improve our website, services, client experience and internal training; and
• send service updates or marketing where permitted, with an option to opt out.

6. If you do not provide information

You may deal with us anonymously or using a pseudonym where lawful and practicable, such as when making a general enquiry. However, identity and supporting information will normally be required before we can assess or provide personalised education or migration services.

If requested information is not provided, we may be unable to answer your enquiry, verify eligibility, communicate with a provider or authority, or deliver the requested service.

7. Who we may disclose information to

Where reasonably necessary for the purpose collected, with your authority, or as permitted or required by law, information may be disclosed to:

• education providers, admissions offices and scholarship bodies;
• Australian and overseas government departments, embassies and consulates;
• skills assessing authorities, professional bodies and English testing organisations;
• registered migration agents, lawyers, counsellors and authorised representatives involved in your matter;
• employers, sponsors, family members or referees where relevant and authorised;
• health examination providers, insurers, translators, accommodation providers and other requested support services;
• payment processors, accountants, auditors, insurers, IT hosting, communications and document-management providers; and
• regulators, courts, tribunals, law enforcement or other parties where authorised or required by law.

We do not sell personal information.

8. Overseas disclosures

Our services involve international education and migration. Personal information may therefore be disclosed to recipients outside Australia, including education providers, partner offices, service providers, government bodies or representatives in the country where you wish to study, live or obtain services.

The likely countries vary with your chosen destination, institution, nationality, residence, application and service providers. They may include countries where Echoes Global Education has offices or operational partners, such as India, Sri Lanka, Bahrain, New Zealand, Nepal and Singapore. Privacy protections in another country may differ from Australian law. We take reasonable steps required by applicable law when arranging an overseas disclosure.

9. Website data, cookies and analytics

Our website and service providers may use cookies and similar technologies to remember preferences, maintain functionality, measure traffic, understand how pages are used, improve performance and support relevant communications. This may involve collection of device identifiers, IP address, browser details, approximate location and interaction events.

You can restrict cookies through your browser, although some website features may not work correctly. Third-party content or social media features may set their own cookies and are governed by the third party’s privacy terms.

10. Direct marketing

Where permitted by law, we may use your contact details to send information about services, events, courses or updates that may be relevant to you. You can opt out at any time by using the unsubscribe method in the communication or contacting us. We will action a valid opt-out request within the period required by law.

Opting out of marketing does not prevent us from sending necessary service, transaction, security or application-related communications.

11. Storage and security

Information may be held electronically and, where required, in physical records. We take reasonable administrative, technical and physical measures designed to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or storage system is completely secure. You should use secure channels, protect your account credentials and notify us promptly if you suspect information relating to your matter has been compromised.

12. Retention and disposal

We retain personal information for as long as reasonably necessary for the purpose collected and to meet professional, contractual, insurance, dispute-resolution, taxation and legal record-keeping requirements. Retention periods vary according to the service and applicable law.

When information is no longer required and we are not legally obliged to retain it, we take reasonable steps to destroy it securely or de-identify it.

13. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below and provide enough information to verify your identity and locate the relevant records.

We will respond within a reasonable period. Access may be limited where an exception under applicable law applies. If we refuse access or correction, we will generally explain the reason and available complaint options where required.

14. Privacy enquiries and complaints

If you have a privacy question or complaint, contact us in writing with your name, contact details, a description of the issue and the outcome you seek. We will acknowledge and investigate the matter and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

15. Changes to this policy

We may update this policy when our practices, technology, services or legal obligations change. The current version will be published on this website with a revised “Last updated” date. We encourage you to review it periodically.